Not Functional - If the product delivered to you is dead on arrival, this could occur in items with batteries or requiring electrical sources (like clocks, lights, and bulbs).
Missing - If the product delivered to you is incomplete or has components missing. Please note that natural characteristics of the material used, like appearance or texture (especially for solid wood products) are not defects. A defect is the unfortunate result of a flaw in manufacturing, which hinders the intended use of the product (for e.g. In the case of minor damage (like chip-off/scratch/peel-off, torn stitches on upholstery or carpets) customers can choose not to return the item and instead request a carpenter service from Woodenmood to fix the damage.ĭefective - If the item delivered to you is defective.
It must also be in the original packaging.ĭamaged - If the item delivered to you is in a damaged condition. To be eligible for a return, your item must be unused and in the same condition that you received it. You can return an item within 24 (Twenty four) hours of the item being delivered to you with supporting pictures, to Return requests are not accepted after 24 (Twenty Four) hours from the date of delivery.
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